Refund & Cancellation Policy

Infolocklabs LLP provides professional services rather than goods or downloadable products. This policy sets out the general position on cancellation and refunds.

Each engagement is contracted individually. Where a signed engagement agreement, statement of work or purchase order sets different terms, that document prevails over this page.

Cancellation must be given in writing to the engagement contact. The date we receive it is the date used.

We would rather move a date than cancel an engagement. A single reschedule requested more than 5 business days before the start date carries no charge, subject to availability. Later or repeated reschedules may attract a charge for reserved resource.

Testing engagements are scheduled into fixed windows agreed with your team. Moving one at short notice usually means moving it several weeks, which is a practical constraint rather than a commercial one.

Either party may end an engagement in progress on written notice as set out in the engagement agreement.

• You are invoiced for work performed up to the effective date, plus any committed third-party cost.
• We hand over work product completed to that point, including partial findings where it is safe and useful to do so.
• Any advance exceeding the amount due is refunded.

Monitoring and support retainers run for the term stated in the agreement and may be ended with the notice period it specifies, normally 30 days.

Retainer fees for a period already commenced are not refundable, because the capacity for that period has been reserved. Unused hours do not carry forward beyond the term unless the agreement says so.

• Work already delivered and accepted, including a delivered assessment or test report.
• Third-party licences, subscriptions or fees purchased on your instruction, which follow the third party's own terms.
• Findings you disagree with. A report that identifies fewer issues than expected is a valid outcome of the work, not a failure of delivery.
• Delay caused by access, information or approvals not being provided on the agreed date.

If a deliverable does not meet the scope agreed in writing, tell us within 15 business days of delivery, identifying specifically where it falls short.

We will review it and, where we agree, correct or complete the work at no additional cost. Where a defect cannot reasonably be remedied, we will discuss a proportionate credit or refund for the affected portion. Our aim is to fix the work rather than to argue about the invoice.

• Approved refunds are issued to the original payment method or bank account within 15 business days of agreement.
• Bank transfer and currency conversion charges are deducted where applicable.
• Applicable taxes are adjusted in line with the relevant tax rules.

Raise any billing or delivery concern with your engagement contact first, or email contact@infolocklabs.com. We acknowledge within 3 business days and aim to resolve within 15. Unresolved disputes follow the dispute resolution clause of the engagement agreement.

Infolocklabs LLP, Gurugram, Haryana, India. Email: contact@infolocklabs.com. Phone: +91 9372406405.